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5 Parameters to Evaluate a Transcription Company

Are you looking for a transcription company that can help you conduct business activities without any hindrance? Here are 5 important parameters that you must evaluate when choosing a transcription service provider:

1. Turnaround Time

A reputed service provider hires well-trained, experienced staff to cope with the varied volumes of transcription work. Choose a company that offers fast turnaround time for audio as well as video transcription services. Standard companies offer 24 to 48 hours turnaround. Many even offer STAT service at an additional cost. Different types of notes have different turnaround times so, don’t forget to ask if the company offers a discount or waive charges in case transcription is delivered late.

2. Level of Customer Service

Evaluation of customer service is equally important when choosing a transcription service provider. Reputed companies offer high standards of customer service support even if they are located in a different time zone. Some companies charge for customer service so it is important to ask about their policies and if 24/7 support is provided by them.

3. Accuracy and Security

Look for a company that not only ensures accuracy but also maintains confidentiality of vital business documents. It must adhere to strict administrative procedures and security measures in order to prevent misuse of data. Many reputed companies make their employees sign confidentiality agreements and only the latest firewalls, anti-virus software and password protected systems are used.

4. Pricing

The transcription company of your choice should help you increase revenue and reduce operating costs. Services should be offered at cost-competitive rates without compromise on quality. Once you have narrowed down few service providers, do a rate comparison. At times, companies offering “lowest rates” make up for the initial low cost in other ways.

5. Use of technology and Infrastructure

Find out if the company makes use of the latest technology and high-end infrastructure. Accuracy of transcribed documents shouldn’t be compromised on when delivering services in a limited time span. Established transcription companies have delivery centers, equipped with the best software, technology and systems.

If transcribed documents are plagued with errors, your business operations can come to a halt. Therefore, it is better to delegate this vital task to expert professionals who have the know-how to transcribe with accuracy. No matter what your transcription needs are; make sure you choose the best service provider who can deliver you error-free documents on time.

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